trippy play iconFAQs



  • What is Rhino Insider?
    • Rhino Insider is our loyalty program for music fans in the United States and the District of Columbia, ages 18 and over. It is free to join and you earn points by partaking in activities and connecting with us. You can then use your points to redeem for rewards.
  • How do I become a Rhino Insider?
    • You can join by going to the Rhino Insider page and clicking on BECOME A RHINO INSIDER. You will get an email asking you to confirm your email address and once that’s done, you can start earning points.
  • How do I earn points?
    • Several ways, including by streaming videos, music or podcasts, reading articles or making purchases from When you log in to your Rhino Insider account, you can see a list of current activities where you can earn points. Please allow up to 24 hours for your new activities to be added to your point total.
  • What are the different levels of Rhino Insider?

    Groupie > Roadie > Tour Manager > Headline Act

    Levels are determined by the number of points earned in a calendar year (January – December 31):

    Groupie – 0 – 4,999 points

    Roadie – 5,000 – 49,999 points

    Tour Manager – 50,000 – 199,999 points

    Headline Act – 200,000+ points

    Higher levels will receive access to exclusive sales, activities and rewards. 
  • Do Rhino Insider points expire?
    • Yes, points expire if you do not log in to Rhino Insider within a 365 day period. Also, points reset to zero on January 1 of each new calendar year, except for points earned in 2019, which will carry over in to 2020.
  • How do I redeem points for a reward? 
    • Once you've earned enough points, click on the REWARDS tab after you log in to Rhino Insider. Click on the reward you'd like and follow the instructions to check out. You'll get a confirmation email with any additional details to receive your reward.
  • Help! I lost points! How?
    • If you connected your social media account(s), then disconnected them, you will lose those points.
    • If you have not logged in to Rhino Insider within a 365-day period.
    • If you gained points by violating the terms and conditions of the Rhino Insider program, those points will be removed and your account will be subject to termination.
  • Help! I lost my Rhino Store 20% Off Coupon Code! Where can I find it?
    • You can find the Rhino Store Coupon Code listed in Your Profile under Store Coupon, which is listed below Completed Activities and Redeemed Rewards.
  • Do I have to pay shipping on any rewards I redeem?
    • Some rewards may require you to pay shipping and handling charges. Make sure you review the details in the rewards description when redeeming points to see if any shipping and handling charges apply. Please do not redeem any reward that requires shipping and handling charges if you are not willing to pay those charges.
  • How many rewards can I redeem at once?
    • Please redeem your rewards one at a time.